Reference

pokerdewa - Kebijakan Privasi untuk Indonesia

We keep this page focused on the records tied to your account, device, and payment flow, so you can see how privacy works before you continue.

IndonesiaMobile and desktopDANA OVO GoPay QRISAccount requests

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How this policy applies to you

pokerdewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the records needed to run the account and answer a privacy request. That usually includes your registered name, contact channel, login history, device type, cookie state, and payment markers linked to DANA, OVO, GoPay, or QRIS. We use those records to verify identity,

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match deposits and withdrawals, prevent duplicate access, and keep the account trail accurate. If you open from Bandung or another Indonesian city, the same handling applies on mobile and desktop. Access depends on local law and is available only where local law permits. When the retention
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period ends, we remove, mask, or archive the record so it is no longer used for routine processing. We do not ask for more than the request needs, and we keep the request log separate from your session record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Ways to contact us about privacy

The fastest path is live chat from your account menu, because it links your request to the right record right away. We also accept email and the privacy form inside your profile, so you can choose the route that fits your device. Our team replies 10:00-22:00 WIB, and we only ask for the minimum details needed to match the request. From mobile or desktop, the steps stay the same.

Team online

Live chat

Open live chat from the account menu for access, correction, or deletion questions. We keep it open 10:00-22:00 WIB, and the agent will ask only for the minimum details needed to locate your record.

Email

Send an email if you want a written trail for your privacy request. Include your registered contact, the change you want, and any timeline you are asking about, so we can verify the account faster.

Privacy form

Use the privacy form inside your profile when you are already signed in on phone or desktop. It is the cleanest path for data access and correction requests, because it links your request to the right account.

HOW WE HANDLE DATA

What we store and why

This section shows how we keep privacy handling practical on mobile and desktop. We separate account records from cookie preferences, ask for a verification step before sensitive changes, and keep a dated…

Account records

We keep your name, contact channel, login time, and device markers so we can verify access and answer account questions without asking you to repeat the same facts in every chat.

Payment markers

DANA, OVO, GoPay, and QRIS references stay in our transaction log as matching markers. We use them to connect a request to the right account and to check a withdrawal before it leaves the queue.

Cookies

Cookies remember your language choice, session state, and the device path you used last time. If you clear them, we ask you to sign in again and reset the saved preferences.

Security checks

Before we change a phone number, email address, or payout destination, we send a verification step to the contact already on file. That helps stop account takeover and keeps the privacy trail accurate.

Retention window

We keep records only as long as needed for service, dispute handling, and legal duties. After that, we remove, mask, or archive them so they are no longer used in routine account work.

Request handling

If you want access, correction, or deletion where local law allows it, send the request through live chat or email. We confirm the account, explain what we need, and reply after the check passes.

Privacy questions people ask

These answers cover the parts most people ask about first: what we collect, why cookies stay on, how correction requests work, and where to send a privacy question. If your account uses DANA, OVO, GoPay, or QRIS, the same rules still apply, and any access depends on local law and is available only where local law permits.

We collect the contact details you use to open the account, login timestamps, device type, cookie state, and payment markers linked to DANA, OVO, GoPay, or QRIS. We keep only what is needed to run the record cleanly.

Yes. Cookies help remember your language choice, login status, and the device path you used. If you clear them, the site may ask you to log in again and reset saved preferences.

Open the profile menu, choose the privacy form, and send the exact change you want. If you prefer, use live chat or email first, then we will tell you which details we need to verify the request.

We keep records for the period needed for service, dispute handling, and legal duties. When that period ends, we remove, mask, or archive the record so it is no longer used for routine access.

You can ask for deletion where local law allows it. We will confirm the account, check whether any legal duty requires us to keep part of the record, and then tell you what can be removed.

Use live chat if you want the fastest reply, email if you want a written trail, or the privacy form inside your profile if you are already signed in. We reply after we match the request to your account.

pokerdewa - Kebijakan Privasi untuk Indonesia

Ways to contact us about privacy

Live chat

Email

Privacy form

What we store and why

Account records

Payment markers

Cookies

Security checks

Retention window

Request handling

Privacy questions people ask

01 What do you collect from my account?

02 Do you use cookies on phone and desktop?

03 How do I ask for a correction?

04 How long do you keep my records?

05 Can I ask you to delete my data?

06 Who should I contact about privacy?

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